Last Updated: 6/9/24

At Collectors Break HQ, we are committed to providing a transparent and fair experience for all our customers. This Refund and Returns Policy outlines our approach to handling refunds, cancellations, and returns for purchases made through our website. Please read this policy carefully before participating in any card breaks or making purchases.

1. Card Break Refunds and Cancellations

1.1 Non-Refundable Purchases

All sales for card break spots are final. Once a break has begun or your spot has been purchased, we are unable to offer refunds or exchanges unless otherwise stated in this policy. Break spots cannot be transferred to other breaks or customers after purchase.

1.2 Break Cancellation by Collectors Break HQ

In the unlikely event that a scheduled card break is canceled or postponed by Collectors Break HQ due to unforeseen circumstances (e.g., product delays, technical issues, insufficient participants), participants will be offered the following options:

• Full Refund: A refund for the full amount paid for the break spot will be processed back to the original payment method.
• Credit Transfer: Participants can choose to transfer the value of their purchase to another upcoming break of equal value.

We will notify participants via email or social media regarding any cancellations and provide instructions for claiming refunds or credit transfers.

1.3 Unsold Break Spots

If a break does not sell out and we choose to cancel or postpone the break, all participants will receive a full refund or the option to transfer their spot to a future break. Participants will be contacted directly with their options.

2. Product Sales Refunds and Returns

2.1 Product Purchases

For any sealed products, merchandise, or supplies purchased directly through our website (outside of card breaks), we allow for returns and refunds under the following conditions:

• Return Eligibility: Products must be in their original, unopened, and unused condition with all original packaging intact.
• Return Period: Requests for returns must be made within 14 days of receiving the product. To initiate a return, please contact us at [Your Email Address] with your order number and details.
• Return Shipping: The customer is responsible for return shipping costs unless the product received was damaged, defective, or incorrect. We recommend using a tracked shipping service to ensure safe delivery back to us.
• Refund Process: Once the returned item is received and inspected, a refund will be processed to your original payment method. Please allow up to 7 business days for the refund to appear in your account.

2.2 Damaged or Defective Products

If you receive a product that is damaged or defective upon arrival, please contact us within 48 hours of receipt with the following information:

• Your order number.
• A detailed description of the damage or defect.
• Photos of the damaged or defective product.

We will assess the situation and, where appropriate, offer a replacement, exchange, or full refund, including the cost of return shipping if applicable.

3. Lost or Damaged Shipments

Collectors Break HQ is not responsible for any packages that are lost or damaged in transit once they have been shipped. However, we offer shipping options with tracking and insurance to mitigate the risk of loss. If you would like to purchase additional shipping insurance, please contact us before the product is shipped.

If your package does not arrive or arrives damaged, please reach out to the shipping carrier first with your tracking number to file a claim. If further assistance is needed, feel free to contact us for support.

4. Break Spots Errors

If there is an error with your break spot purchase (e.g., incorrect spot allocation or payment issues), please contact us immediately at [Your Email Address] or [Your Contact Number]. We will investigate the issue and provide the appropriate resolution, whether it is a correction of the spot or a refund, based on the circumstances.

5. No Returns or Exchanges for Opened Trading Card Products

Due to the nature of trading cards, we cannot accept returns or offer refunds for any opened packs, boxes, or cards purchased through breaks or as sealed products. Once a product is opened, its value can no longer be guaranteed. For this reason, all sales of opened products are final.

6. Refund Processing Time

If a refund is issued, please allow the following processing times:

• Credit/Debit Card: 5-7 business days for the refund to appear on your card statement.
• PayPal: Refunds will be processed according to PayPal’s standard processing times, typically within 3-5 business days.
• Afterpay: Refunds will follow Afterpay’s policies, and the amount will be adjusted based on the remaining payments.

7. Contact Information

If you have any questions or concerns regarding this Refund and Returns Policy, or need assistance with an order, please feel free to contact us:

Email: collectorsbreakhq@gmail.com

Thank you for choosing Collectors Break HQ. We appreciate your business and are committed to ensuring your satisfaction.