Last Updated: 6/9/2024

At Collectors Break HQ, we are committed to ensuring your cards and products are shipped safely and securely. This Shipping Policy outlines how we handle domestic and international shipping for all purchases made through our website, including card break hits, sealed products, and merchandise. Please read this policy carefully to understand our shipping process and your responsibilities as a customer.

1. Domestic Shipping (Australia)

1.1 Shipping Timeframes

All domestic orders within Australia are typically shipped within 5-7 business days after a card break is completed or after a product purchase is processed. We make every effort to ensure timely shipping, but during peak periods (e.g., holidays or high-demand breaks), shipping times may vary slightly. Customers will be notified via email when their order has shipped.

1.2 Shipping Costs

• Break Orders: Standard shipping for card break hits is included in the price of the break unless stated otherwise.
• Product Purchases: Shipping for sealed products and merchandise will be calculated at checkout based on your location and the size of your order.

1.3 Shipping Methods

We use reliable carriers such as Australia Post or courier services for all domestic shipments. All shipments include tracking, which will be provided to you via email once your order has shipped.

1.4 Delivery Times

Typical delivery times within Australia range between 2-10 business days, depending on your location. Please note that deliveries to rural or remote areas may take longer.

1.5 Lost or Damaged Shipments

Collectors Break HQ is not responsible for any shipments that are lost, stolen, or damaged after leaving our facility. If you wish to add insurance to your shipment for extra protection, please contact us before your order is shipped. Once your order has shipped, you can track your package using the tracking number provided.

If a package is lost in transit, please contact the shipping carrier with your tracking number to file a claim. We will assist where possible but cannot take responsibility for losses caused by the carrier.

2. International Shipping

2.1 Countries We Ship To

We offer international shipping to most countries. However, certain countries may have restrictions on the import of trading cards or may be excluded due to unreliable shipping services. If you are unsure if we ship to your country, please contact us at collectorsbreakhq@gmail.com before placing your order.

2.2 Shipping Timeframes

International orders are typically shipped within 5-7 business days after your order or break has concluded. International delivery times vary greatly depending on the destination but generally range between 7-21 business days. Please note that customs processing times in your country can affect delivery.

2.3 Shipping Costs

• Break Orders: For international customers participating in breaks, shipping charges will be calculated at checkout based on your location and the weight of your package.
• Product Purchases: Shipping for sealed products and merchandise is based on the destination, weight, and size of the order, and will be calculated during the checkout process.

2.4 Customs, Duties, and Taxes

All international shipments are subject to the customs regulations of the destination country. The customer is responsible for any customs duties, taxes, or import fees that may apply. Collectors Break HQ is not responsible for these charges and cannot estimate what they will be. We recommend checking with your local customs office for more information before placing an order.

In the event that a package is held at customs, it is the customer’s responsibility to resolve any issues with the customs office. Failure to pay customs fees or taxes may result in the package being returned to us, in which case the customer will be responsible for any additional shipping charges to resend the package.

2.5 Lost or Damaged International Shipments

While we make every effort to ensure your package arrives safely, Collectors Break HQ is not responsible for international shipments that are lost or damaged in transit. All international shipments include tracking, and customers will be provided with a tracking number once their order has shipped. We strongly recommend purchasing shipping insurance for high-value orders. If you wish to add insurance, please contact us prior to shipping.

If a package is lost in transit, please contact the shipping carrier with your tracking number to file a claim. We will provide assistance where possible but cannot take responsibility for issues beyond our control.

3. Combining Orders

For customers who participate in multiple breaks or place multiple orders within a short period, we offer combined shipping to save on costs. If you would like to combine shipping for multiple breaks or purchases, please notify us before the first order is shipped. We will do our best to accommodate your request, but once an order has been shipped, we cannot retroactively combine it with other orders.

4. Signature on Delivery

For higher-value shipments or upon request, we offer a signature on delivery option to ensure your package is received securely. Please contact us before shipping if you would like to add this service to your order.

5. Shipping Restrictions

Collectors Break HQ reserves the right to refuse shipping to certain countries or regions due to restrictions, unreliable shipping services, or high rates of loss or theft. If your order cannot be shipped to your location, we will notify you and provide a full refund.

6. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the status of your package and ensure its safe delivery. If you do not receive tracking information within the expected shipping window, please contact us at collectorsbreakhq@gmail.com

7. Contact Information

If you have any questions regarding our shipping policy or need assistance with an order, please feel free to contact us at:

Email: collectorsbreakhq@gmail.com

Thank you for choosing Collectors Break HQ. We strive to make your experience as smooth as possible, and we appreciate your understanding regarding our shipping processes.